We offer the convenience of direct billing to simplify your experience, although it's important to note that this service, requiring extra effort from our RMTs and admin staff, is a privilege subject to occasional system limitations beyond our control; in such instances, payment will be required at the time of treatment with the option for you to manually submit your receipt to insurance. To facilitate smooth direct billing, please be prepared to share your insurance details, including provider, policy number, and any additional information, or if under a family member’s plan, their name, date of birth, and contact information. For further inquiries about our services or direct billing, feel free to consult our FAQ section or contact us directly for assistance.
Yes, and yes! Our Registered Massage Therapists (RMTs) have taken completed massage therapy training, and completed additional courses in Traditional Thai massage. Please be sure to specify an appointment with a Registered Massage Therapist at the time of booking.
Thai massage is wonderful for elderly people and for those managing different abilities. In fact, lack of mobility is one of the leading causes of age-related muscular deterioration. Thai massage takes muscles and joints through their full ranges of motion. This means clients can enjoy the benefits of yoga – from opening tight joints to deep relaxation – by having their bodies safely moved passively through yoga-like poses.
Traditional Thai massage is not recommended for pregnant women or for post-natal treatment. We do offer pre-natal massage (after 12 weeks of pregnancy) and post-natal massage (starting four weeks after birth). These treatments can help to relieve muscle aches and joint pain and help with recovery. Thai massage is available as a post-natal treatment starting from 6 months after the birth of your baby.
We supply loose clothing for your treatment (Thai Pajamas) or you may choose to wear your own comfortable clothing. Once in the treatment room, the traditional Thai massage is performed fully clothed on a mat on the floor. Your therapist will use gentle pressure and guide your body through a series of healing stretches.
We know that allergies and sensitivities are a concern for many people. We use only the finest ingredients in our products:
Massage Oil: Our massage oil contains high-quality, organic coconut oil and lotion, along with organic essential oils, including our signature Lavender oil.
Luk Pra Kob (hot stem “Herbal Ball”): these herbal balls are filled with dried herbs such as Plai, Turmeric, Lemongrass, Kaffir lime peel and leaves, camphor and tamarind leaves. These herbs are wrapped in cotton and applied topically for detoxification and inflammation, as well as for treating pain, dry skin and improving skin complexion.
Absolutely! The greatest gift you can give someone is the gift of health and relaxation. You can buy gift cards online or at our front desk. Our gift cards have no expiry date and are even transferable!
Yes, we do but please read and understand your benefit policy, we are the third party we have no control over your plan and its confidential, We can submit the claim on your behalf to insure you get reimbursed, you need to pay the balance of the cost or some insurance pay full coverage. Please provide your information to the front desk for direct billing. In some cases, direct billing may not be available (i.e. system errors, provider server downtime or host failures). In these cases, please be prepared to pay for your treatment and we will provide you with a receipt to submit your claim manually. We reserve the right to decline to direct bill at any time.
We offer direct billing for all claims processed through the Telus portal.
Unfortunately, no. Insurance companies keep that information confidential due to the Privacy Act. You can, however, easily check that information yourself by calling your insurance company, checking their website, or by asking your employer. We can track the amount billed to the insurance company to give you an idea of when your limits will be reached.
Yes. We accept MVA (motor vehicle accident) clients only after you seen a chiropractor or physiotherapist to fill out an AB-1 form. You will then be approved for a certain number of treatments. Please note you will need to pay for treatments directly and submit your receipt to your insurance company manually.
On your first visit, we will need ID with your date of birth and your prescription/insurance card, which will have your ID number, group number, and section number on it. It is also helpful if you know what percentage of your treatments are covered, and your maximum yearly allowance. This can help us remind you when you are running out of coverage.
Many people are covered under more than one insurance plan, usually because his or her spouse has a separate insurance plan. The insurance plan under which you are the INSURED MEMBER is your primary plan. If you are not the insured member on another plan, then that is considered your secondary plan. We only bill to one insurance company at a time. However, we can provide a receipt for the remining amounts for you to submit to your secondary plan.